Call us anytime.
(Seriously, we mean it.)Unlimited, 24/7 Support. For real.
Superior service 24 hours a day, 7 days a week, 365 days a year.Our engineers are available 24 hours a day, 7 days a week. We don’t have an hourly rate and the term ‘out of scope’ isn’t in our vocabulary. Onsite or remote, support labor is 100% included. Your staff is empowered by having direct access to highly trained engineers who know your network and systems. Our business goals are perfectly aligned with yours. We are highly motivated to ensure your systems are operational, your staff is happy and projects are completed on time and within budget. Our success is directly tied to your up-time and staff happiness.
The team answers thousands of support calls every month and we’re proud of our record low hold times and call times:
Average Hold Time: 35 seconds
Average Talk Time: 6 minutes 39 seconds
How to Submit a Request:
- Press the physical ‘Press for Help’ button on your desk
- Using the ‘Press for Help’ icon on the desktop
- Emailing support@genuinetechnology.com
- Calling 971-888-8911
All requests are processed the same regardless of how the method used. Each request is assigned an accountability ID to track the financially backed SLA.